Refund policy

Refund Policy

We want you to love your PlayFlex™ sofa. Because our covers and foam are soft-fabric items, we keep our return window short for hygiene reasons — but we stand behind the product if anything's wrong with it.

Change of mind: You have 7 days after delivery to request a return. To qualify, the item must be unused, in its original packaging, with covers unremoved and tags attached. You'll need your receipt or proof of purchase. Return shipping is the customer's responsibility.

Damaged, defective, or incorrect items: Please inspect your order as soon as it arrives. If something's wrong, contact us within 7 days at biodew40@gmail.com — we'll cover return shipping and send a replacement or full refund, no questions asked.

Exchanges: Need a different color? Return your unused item within the 7-day window and place a new order — we'll process your refund as soon as we receive it back.

Refunds: Once we've received and inspected your return, we'll let you know if it's approved. Approved refunds are issued to your original payment method within 10 business days of us receiving the item back. If more than 15 business days have passed since approval, contact us at biodew40@gmail.com.

To start a return, email biodew40@gmail.com — items sent back without a return request first won't be accepted.